Contact Us

Get in touch

A real person reads every message and we reply within 24 hours, Monday to Friday.

Before you write, a few things we get asked a lot:

• Where's my order? Check the tracking link in your shipping confirmation email. First scans can take 2–3 days to appear — that's normal.
• My pet isn't using it yet. Give it 5–10 days of consistent modelling — press the button yourself every single time before the activity. Still nothing after a few weeks? Email us; the 30-day guarantee covers you.
• I want to return something. Send your order number and we'll take it from there. See our Refund & Returns Policy.

Otherwise, use the form below and we'll get back to you.