Refund & Returns Policy
30-Day Money-Back Guarantee
If PawTalk™ isn't right for you or your pet, you have 30 days from the delivery date to request a refund. No restocking fees, no interrogation.
How to start a return
- Email us with your order number and a short note about the issue.
- We reply within 24 hours with return instructions and an address.
- Ship the item back. Once it arrives, your refund goes to the original payment method within 5–10 business days.
What qualifies
- Returned within 30 days of delivery.
- In usable condition — normal signs of a pet trying it out are completely fine.
- Return shipping is the customer's responsibility, unless the item arrived damaged, defective, or incorrect.
Damaged, defective, or wrong item
Send us a photo within 30 days of delivery and we'll replace it or refund you in full — no return shipping required.
Order cancellations
Orders can be cancelled for a full refund any time before they ship. Email us as soon as possible and we'll do our best to catch it.
Late or missing refunds
Refunds can take a few business days to appear on your statement depending on your bank. If it's been more than 10 business days since we confirmed your refund, contact us and we'll chase it with you.
Questions? Email us — we answer every message.